Terms & Conditions

Privacy Policy

This policy describes the ways we collect, store, use and protect your personal information. You accept this Privacy Policy when you sign up for or use our products, services or any other features, technologies or functionalities offered by us on our website. We may amend this policy at any time by posting a revised version on our website.

What information we collect about you. 

If you open an account or buy a product from our store, we may collect the following types of information:

      Contact information - your name, address, phone, email and other similar information.

      Financial information - the full bank account numbers and/or credit card numbers that you give us when you by a product from our store. 

How we protect and store personal information.

We do not store your credit card information on our company servers or systems. Our Credit Card Merchant who is ANZ Banking Group and our Internet Payment Gateway who is ANZ eGate processes all credit card details . If you choose to pay via PayPal your personal information will be protected under the privacy policy attached to your PayPal account https://www.paypal.com/cgi-bin/webscr?cmd=xpt/cps/general/Privacy-outside 

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

      Process transactions and send notices about your transactions;

      Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences

We don't sell or rent your personal information to third parties for their marketing purposes.

How we may share your information

To process your order, we may share your name and shipping information with the person or company that will be delivering or installing your product. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable the service or delivery.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us at enquiry@fitzroynursery.com.au

 Returned Merchandise and Refund Policy

We only refund or exchange in compliance with the Australian Competition and Consumer Regulation.

We do not refund on change of mind. Please note some products are hand crafted from materials, which may vary in colour, texture or consistency from that of the products photographed. We do our best to ensure that all products shipped are of equal aesthetic value. Products for which these variations may occur are noted in the product description.

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 7 days from the purchase date.

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Products must be returned to our store at 393 Brunswick Street, Fitzroy Victoria 3065 at the customers cost.

No refund will be given on any shipping costs. For items over $500 a restocking fee will be charged, please enquire as to the restocking fee for individual products.

An original sales receipt must be presented for refund or exchange to take place. We do not provide refunds on custom items or orders.


Delivery Policy

We ship to all Australian states unless quarantine conditions apply.

Please see our delivery page for full details. 

Contact Us

If you have any queries or are experiencing any problems please do not hesitate to contact us.

393 Brunswick Street Fitzroy VICTORIA 3065   |   enquiry@fitzroynursery.com.au   |   03 9417 3272